Call us today 0508 462 489


Here is some general information about our business to help you decide if you want to seek our advice.

Licensing Information

Hastie Mortgages Limited is a registered Financial Service Provider (FSP727971) and is a member of NZ Financial Services Group Limited (FSP286965), issued by the Financial Markets Authority.
There are no conditions attached to this licence on the advice that may be given.

Our Advice And Product Providers

We provide advice to our clients about home loan products.

We only provide advice about products from certain providers, these are: ANZ Bank, ASB Bank, BNZ Bank, Co-op Bank, Heartland Bank, SBS Bank, Sovereign (AIA), TSB Bank, Westpac, ASAP Finance, Avanti Finance, Basecorp Finance, CFML, Cressida Capital, DBR, General Finance, FMT, Liberty Financial, Resimac, Select, Southern Cross Finance, Unity, Zip Business

We do not provide advice on the following

  • General tax advice.
  • Estate planning and asset protection.
  • KiwiSaver and Investments
  • Personal Risk Insurance. E.g. Life, Disability and Health
  • General Insurance E.g. House, Contents, Vehicle

However, we can refer you to an adviser who specialises in these areas.


On settlement of a loan, we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a trail commission component. We also receive a fee from some product providers if we assist in refixing your loan.

This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.

We take steps to ensure that the receipt of commissions does not influence the advice we give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we or they may receive. We do this by:

  • Following a discovery process that ensures our advisers understand your needs and goals, and that their recommendations meet those needs and goals.
  • Ensuring our advisers receive regular training on how to manage conflicts of interest.
  • Providing you with a schedule showing commission amounts and types by product provider. This schedule is contained within a personalised Disclosure Guide which will be provided to you during the advice process.
  • Additionally, where we refer a client to Tower Insurance for their insurance needs or refers a client to XE Money or Prospa NZ for their other financial needs, Hastie Mortgages may receive a referral fee.

Fees And Expenses

Generally, we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.

We may charge you a one-off fee in the following situations:
(a) No commission: If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services and would be based on an estimate of the time spent providing the advice.
(b) Repayment of commission: If a product or service provider requires that we repay commission within 27 months of settlement of your mortgage. This is known as ‘commission clawback’ and typically occurs where a loan product is refinanced or repaid soon after it was initially settled. Any such fee would be no more than $3000 including GST and will not exceed the amount of commission clawed back from the lender.

There will be no fee payable if:

  • Hastie Mortgages is given the opportunity to refinance but was unable to get a subsequent finance approval.
  • An upfront fee was agreed and paid by the Client when the mortgage was originally drawn, and no commission was received.
  • In the opinion of Hastie Mortgages, the early repayment of the mortgage was driven by an exceptional change of circumstance for the Client

Should we need to charge you a fee, you will be invoiced and will be given 14 days to make payment.

Conflicts Of Interest

If there are any conflicts of interest apart from commission that could potentially influence the advice that we give, these will be shown in your Financial Adviser’s Disclosure Guide


We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to [email protected] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 10 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

  • FSCL’s service does not cost you anything and they will help resolve the complaint.
    You can contact FSCL:
  • by calling 0800 347 257
  • by emailing [email protected]
  • through FSCL’s website:
  • writing to: FSCL, PO Box 5967, WELLINGTON 6011

Our Duties

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:

  • Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
  • Give priority to your interests.
  • Exercise care, diligence, and skill.

 Happy Clients

"If you’re even beginning to dream about buying a house, before you go any further, read Campbell’s e-book, ‘The Bank Said Yes!’ It is a straight forward and incredibly knowledgeable explanation of what to expect when looking for a mortgage, especially your first mortgage. It covers all you will need to know, things you may not have thought about and things you perhaps wanted to ask a bank but were afraid to."

Simon Lempriere, Money Mentalist International Ltd, Auckland, Sept 2017

"I felt Campbell was very efficient in his approach to accessing and attaining a loan for me. I found Campbell to be compassionate, thorough, persistent against all odds and meticulous in his communications throughout the whole process."

Penny, Auckland

"Campbell Hastie provided us with a friendly, prompt and professional service. At each visit he has always come well prepared and presented my husband and I with different scenarios taking into our account our current situation and consideration of our future family plans."

Bronwynne & Jason Eastabrook, Stanmore Bay, Whangaparaoa

Get In Touch     


Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.